Shipping

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

We ship to addresses within Canada and internationally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [number] business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on [weekends or holidays]. But we do expedite orders if requested.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

If there is any damage to the packaging on delivery, contact us immediately at info-service@alphaape.ca.

Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alpha Ape is not responsible for these charges if they are applied and are your responsibility as the customer.

Once your order has shipped, we will send you an email notification including a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow up on the status of your return, please contact us at info-service@alphaape.ca.

If you have any questions about the delivery and shipment of your order, please contact us at info-service@alphaape.ca.

Item added to your cart