FAQ
1. What is your return policy?
We accept returns within 30 days of purchase for items that are unworn, unwashed, and have original tags attached. Sale items and undergarments are final sale and cannot be returned or exchanged.
2. How long does shipping take?
Shipping times depend on your location:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 10-15 business days
Tracking information will be provided once your order is shipped.
3. Do you offer free shipping?
Yes, we offer free standard shipping on orders over $75 within Canada. For international orders, shipping fees will vary depending on the destination and shipping method chosen.
4. How do I track my order?
Once your order has shipped, you'll receive an email with a tracking number. You can use this number to track your order on our website under the Track My Order section or via the shipping carrier's website.
5. Can I change or cancel my order?
You can modify or cancel your order within 2 hours of placing it. After that, we are unable to make changes as it will already be processed. Please contact customer support immediately if you need assistance.
6. What sizes do you offer?
We offer a wide range of sizes from XS to XXL. Please refer to our Size Guide to find the best fit for you.
7. How do I care for my clothing?
Care instructions are provided on the garment’s tag. In general, we recommend washing in cold water and air drying to maintain the quality of your clothing.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For international orders, additional payment options may be available depending on your region.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards are sent via email and can be used for any purchase on our website.
10. How do I contact customer service?
You can reach us via:
- Email: info-service@alphaape.ca
- Phone: 1-800-123-4567 (Mon-Fri, 9 AM - 6 PM EST)
- Live Chat: Available on our website during business hours.
11. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. Please check our Shipping Information page for a full list of countries we ship to and rates.
12. Do you offer discounts or promotions?
We frequently offer discounts, promotions, and exclusive offers through our newsletter. Sign up for our mailing list to stay updated on the latest deals!